Application of a Holistic Model for Determining BPM Maturity

Business Process Management (BPM), in various forms, has been around for the last 10 to 15 years. During this time BPM has progressed to a holistic management approach that has an inherent level of complexity resulting in part from the myriad of implementation options available. This paper proposes a BPM Maturity model that provides a framework for the detailed evaluation of BPM capabilities and achievements within organisations. The design paradigms of this model and its multi-dimensional structure are discussed. The model has been applied in two case studies and a range of surveys and the findings from these studies are presented. They confirm the understandability, practicality and relevance of the model. Future work in this area seeks the establishment of a global standard for the measurement of BPM maturity, the development of a tool-based assessment kit, the application of this model through international case studies and plans for more comprehensive study into the relationships between (measurable) BPM-related benefits and BPM-maturity. Key-words:Business Process Management, Maturity Management, CMM, Case Study